Shipping policy

Shipping Policy

Thank you for shopping with RojKilim. We are committed to delivering your order safely and efficiently.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email after placing your order and a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Times

Estimated delivery times:

United States: 3–7 business days
Canada: 5–10 business days
International: 7–21 business days

Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, customs processing, or seasonal demand.

Shipping Rates

Shipping charges are calculated at checkout based on your location and order size unless otherwise stated.

We may offer free shipping promotions from time to time.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their country.

We are not responsible for delays caused by customs clearance.

Tracking Orders

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Lost, Delayed, or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact us at info@rojkilim.com within 7 days of the expected delivery date or receipt.

We will work with the shipping carrier to help resolve the issue.