Frequently Asked Questions
Everything you need to know about buying a handwoven kilim from RojKilim.
RojKilim focuses on handmade and handwoven rugs selected for their materials, pattern, texture, and character. Construction and condition details are provided on each product page.
Yes. The rug shown in the product photographs is the exact piece you will receive.
RojKilim is based in Ann Arbor, Michigan. We are a home-based online business and ship across the United States. For privacy reasons, we do not publish a public storefront address.
Yes. If you are local to Ann Arbor and would like to view a piece in person before purchasing, please contact us to arrange a private viewing by appointment. Free local pickup is also available.
Yes. Orders are typically processed within 1–3 business days, and estimated U.S. delivery is 3–7 business days. Delivery times are estimates and may vary. Shipping availability and charges are shown at checkout.
Materials vary by piece and may include wool, silk, cotton, or combinations of natural fibers. Each product listing provides the available material and construction details for that specific rug.
Vacuum gently without a beater bar. Blot spills promptly with a clean, dry cloth and avoid rubbing. Because materials and dyes vary, consult a professional rug cleaner before applying water or cleaning products. Avoid machine washing. Rotate the rug periodically and store it rolled in a cool, dry place.
We accept eligible returns within 15 days of delivery. To be eligible, items must be in the same condition received: unused, unwashed, free of damage, with tags attached, and in original packaging. Proof of purchase is required.
To request a return, contact info@rojkilim.com within 15 days of receiving your order. If approved, we will provide return instructions. Items sent back without prior approval will not be accepted.
Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect. Custom or personalized orders, final sale items, gift cards, and items that have been used, washed, or altered are not returnable.
Refunds are processed within 5–10 business days of receiving the inspected return. See our full Return & Refund Policy for complete details.
Orders are typically processed within 1–3 business days after payment. You will receive a confirmation email with tracking information once your order ships. Estimated U.S. delivery is 3–7 business days depending on location. Delivery times are estimates and may vary depending on carrier delays or seasonal demand.
Email us at info@rojkilim.com or text/WhatsApp (734) 260-0209. Include the rug name or product link and we will respond as quickly as possible.
Have a question not listed here? Email info@rojkilim.com or text (734) 260-0209 — we're happy to help.