Shipping & Returns

Shipping

Where do we ship?
We ship to all 50 US states. Each rug is carefully rolled and packed to ensure it arrives in perfect condition.

Processing time
Orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Delivery time
Standard delivery takes 5–10 business days depending on your location. Expedited options may be available at checkout.

Shipping costs
Shipping costs are calculated at checkout based on your location and order size. We occasionally offer free shipping promotions — sign up for our newsletter to stay informed.

Returns

Return window
We accept returns within 14 days of delivery. If you are not completely satisfied with your purchase, please contact us as soon as possible.

Condition of returned items
Items must be returned in their original, unused condition. Rugs that show signs of use, damage, or alteration will not be accepted for return.

How to initiate a return
Contact us via our Contact page with your order number and reason for return. We will provide return instructions and a return address. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Refunds
Once we receive and inspect the returned item, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.

Damaged or Incorrect Items

If your rug arrives damaged or you received the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

Questions?

Reach out anytime via our Contact page — we're happy to help.